July 28, 2020
Dear Music Students and Families,
I hope that this letter finds you staying safe and enjoying some of the slower moments that life is offering these days.
By now, those of you who canceled your participation in the Music Department’s Disney trip should have received an email notification from Brightspark Travel. This email explained their financial
situation and the refund checks that you received. Brightspark, like many other small businesses, has experienced major losses during this pandemic and has had to restructure their business model to ensure payment of their debts. They are apologetic about the inconvenience and are working to rectify the situation. We have received word (as of yesterday) that it is now safe to cash your refund checks. Anyone
who incurred a charge for insufficient funds while trying to prematurely cash the refund check can use this address, firstname.lastname@example.org, to contact them directly regarding having that fee repaid to you as well. This address should be your number one go-to with any questions you may have about the refund process.
When you established your online account with Brightspark, you entered into a financial agreement with them. Neither the Northern York County School District nor the Northern Music Boosters can or
will be held responsible for any funds that have been exchanged. Brightspark will notify you directly with the most up to date information regarding your refund. The School District and the Music Boosters are not included in any of that private correspondence. We are not notified when checks will be sent, nor when checks should or should not be cashed.
We strongly urge you to please contact Brightspark Travel directly if you have questions regarding your refund.
If you would like to speak to someone regarding another aspect of the Disney trip, please contact Mrs. Bissell, email@example.com,
or Mrs. Allen, firstname.lastname@example.org, who have worked so hard to try to give our kids a great learning experience.
We are looking forward to helping our students make great music soon! Stay well and enjoy the rest of your summer.
President, Northern Music Boosters